Refund Policy — EverCFO

EverCFO is operated by Celeste Business Advisors LLP (“EverCFO”, “we”, “our”, or “us”). This Refund Policy explains how cancellations and refunds work for EverCFO subscriptions. It mirrors the refund language in our Terms of Service section 3 (Subscription and billing). Where the two documents describe the same right or obligation, the Terms of Service is the controlling contract.

1. Trial cancellations

EverCFO offers a 14-day free trial. You do not need a payment card to start, and you are not charged during the trial. The trial never converts to a paid subscription automatically, so there is nothing to cancel: if you do not choose a plan, you are never charged. To keep using EverCFO after the trial, you choose a plan and pay. Subscriptions bought through the Shopify App Store follow the trial and billing terms Shopify shows you when you subscribe; Shopify starts billing when that trial ends unless you uninstall EverCFO first. See Terms of Service section 3.

2. Subscription fees are non-refundable

Fees for paid subscription terms are non-refundable except where required by law. This includes your first paid term after the trial and any subsequent renewal term. You may cancel at any time from your billing dashboard; cancellation takes effect at the end of the then-current paid term, and you retain access through that date. We do not pro-rate cancellations of paid subscription terms unless required by law.

3. Statutory rights preserved

Nothing in this policy limits any non-waivable consumer protection right you have under applicable law. In particular:

European Union / European Economic Area. Consumers may have statutory withdrawal or refund rights for distance contracts — including digital services or the first payment under a subscription — where applicable law provides those rights. EverCFO honors any non-waivable right that applies to your purchase. Digital-content or service exceptions may apply only where the statutory conditions are satisfied, including any required express consent and acknowledgment. If you are an EU/EEA consumer and believe a withdrawal right applies to your purchase, contact us at the address in section 5 within the applicable window.
Quebec. Quebec consumer-protection rights under the Consumer Protection Act (CQLR c P-40.1) and the jurisdiction language in Terms of Service section 13 apply where relevant; this Refund Policy does not limit those rights.
Other jurisdictions. Where local consumer-protection law grants a non-waivable refund or cooling-off right that applies to your purchase, that right prevails over the non-refundable default above.

4. Discretionary credits

We may grant pro-rated credits at our discretion in exceptional cases. This is a discretionary practice, not a contractual commitment; granting a credit in one situation does not create an obligation to grant one in another. Examples of situations we may consider (illustrative only):

Extended platform outages that materially prevented use of EverCFO for multiple business days within a single billing cycle.
Duplicate charges or billing-system errors traceable to our side.

Credits, when granted, are applied to the affected subscription term and reduce the amount owed at the next renewal; they are not paid out as cash refunds unless the underlying charge itself was made in error.

5. How to request consideration

To request consideration for a discretionary credit, or to raise any other billing question, email billing@evercfo.ai from the address associated with your EverCFO account. Please include your subscription identifier (visible in the billing dashboard) and a brief description of the situation. We will respond without undue delay.

6. How refunds are issued

When a refund or credit is approved, the billing provider that collected the original charge issues it back to the original payment method. EverCFO never receives or stores your card details, so we cannot return money to a card ourselves.

Which provider that is depends on how you subscribed. If you installed EverCFO through the Shopify App Store, the charge appears on your Shopify invoice and is collected by Shopify under its App Store billing terms, and an approved refund is issued back through that same channel. For a subscription billed directly by EverCFO, the charge is collected by our payment provider, which is identified in your billing dashboard and on the receipt for the charge.

Refund availability is subject to the collecting provider’s policies and to payment-method limitations — some payment methods do not support refunds beyond a certain window.

Third parties that process personal data on EverCFO’s behalf are listed at /subprocessors. A company that bills you under its own agreement with you — Shopify, for an App Store installation — is not processing on our behalf and is not listed there.

7. Chargebacks

Disputing a charge with your bank or card network as a chargeback, rather than contacting us first at the address in section 5, may result in your account being suspended while the dispute is investigated, per Terms of Service section 12 (Termination). We will lift the suspension if the chargeback is withdrawn or resolved in our favor and you remain in good standing on the underlying subscription. We encourage you to email billing@evercfo.ai first — most billing concerns can be resolved without a chargeback.

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be communicated by email to the account owner and reflected in the “Last updated” date and version pin at the top of this page. Continued use of EverCFO after the effective date constitutes acceptance of the revised policy. Where a change would reduce a right you already hold, it will only apply to subscription terms that begin after the change takes effect.